Delivery & Shipping

SHIPPING TIME

The goods will be shipped to the customer in the shortest possible time, usually the goods are shipped to the customer in 5-15 working days from the confirmation of the order (unless otherwise specified).
In time of national and collective holidays of our delivery partners, the shipping time might extend. The delivery can be delayed, for more information, please contact our customer support.

DELIVERY METHOD

In EU delivery times are approx. 10-15 days, USA is 15 days and other countries are 15 -30 days. The package will be delivered to the address you provided when ordering by land.

COSTS

Costs depend on the country.
Shipping is free for worldwide.

COURIER

Shipments are carried out by UPS, DHL or in some cases by private couriers.

RECIEVING AN EMAIL

If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.

LOST PACKAGE

If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.

WHERE YOUR PACKAGE IS LOCATED

Once the shipment has left, you will receive an email with a tracking number, which will keep you informed about the status of the shipment.

surpass-store will in no case be liable for any in-conventional events, due to long delivery times or failure to deliver items that are indicated as not immediately available.

For more information please send us email to email: arthur@surpass.email