Terms and Conditions
Terms and Conditions
The General Terms & Conditions of the surpass-store Online Shop have been implemented in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP- 1) The Electronic Communications Act (ZEKom-1).
Surpass Audio is an online shop run by Boxed d.o.o.
The Terms & Conditions determine the operation of the Surpass Audio’s online shop, setting out the rights and obligations of the user and the shop, thus regulating the business relationship between Surpass Audio and its customers.
Please read the Terms & Conditions carefully before making your purchase. By using the site, you agree to all terms and conditions. If you do not wish to accept, please DO NOT use the online shop.
SHIPPING AND DELIVERY
Shipping is FREE for orders over 6.000 €.
We ship all over the world, but there’s a chance that for some reason our carrier does not deliver to your country or region. This is usually the case for very remote regions or countries with weak transport connections. If this is the case please contact us before placing an order to find an alternative carrier for your order!
We’ll send your package using standard postal services (Pošta Slovenije), UPS or DHL. In EU delivery times are approx. 3-5 days, USA is 15 days and other countries are 15 -30 days. Make sure your local post office does not leave packages at front door without your signature. We do not take responsibility for stolen packages in that or similar cases. More info at arthur@surpass.email.
PROTECTION OF PERSONAL DATA
The information provided by the customer is strictly confidential and will be treated in accordance with the Data Protection Act and the Consumer Protection Act.
The customer sends his or her personal data by filling in the online form on the Surpass Audio website. Only the personal information necessary to achieve an efficient implementation of the e-commerce activity that we deal with is then processed.
The customer and the operator of the Surpass Audio site agree that the information to which they have access, will be kept private and confidential and will not be disclosed to third parties without an appropriate legal basis. The operator will use the data for sale and delivery purposes only.
The site operator undertakes to implement all electronic services in a responsible and professional manner, in accordance with the principles and rules on information security.
PAYMENTS
The Surpass Audio online shop offers the following payment methods:
- PayPal
- Credit card
- WeDO NOT offer cash on delivery – COD
In case of credit card payments, if the order is subsequently cancelled, or the payment method is changed, please write to us on arthur@surpass.email to be able to refund.
PRICES
All prices are inclusive of VAT and are expressed in euro. Prices valid at the time of ordering cannot be considered valid for an indefinite period of time.
Prices are valid in case of payment by the above methods and conditions.
WARRANTY
Products are only warranted if this is stated in the product description. The warranty is valid from the moment of invoice and only if the instructions for the warranty are followed. Warranty periods are listed on the website (in the product description). If the warranty information is not available, the product may not be covered. If the warranty information is not known, the customer may contact the online shop which will endeavour to provide you with up-to-date information. The warranty has no value in the case of defects or damage (even mechanical) caused by improper use of the product, negligence and failure to comply with the instructions for use, or force majeure.
FREE RETURNS
The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If you are not satisfied with the product, then let us know within 30 calendar days of purchase, and we will give you a full refund. Freight charges are not refundable.
When you send back our product, postage is covered by the buyer.
You’ll be refunded the day we get the package back and check if all items are in it and in as new shape.
IMPORT TAXES AND CUSTOMS
Depending from where you are you might have to pay import taxes in your country. Be advised. Surpass Audio does not include import taxes in purchase price or shipping costs. You might have to pay them. We can send you invoice in advance so you can check with local authorities before you make a purchase.